warranty
Our Warranty
You’re Fully Supported From Day One:
When you purchase our products, you’re stepping into a system of long-term care and protection designed to support you for years to come.
If something ever goes wrong, you won’t be left figuring it out alone.
We help guide you through the entire process—from first issue to final resolution—so you always have clarity, support, and a path forward.
How We Support You:
Most companies direct you to the manufacturer to work out a problem.
We take a different approach.
If something happens:
You contact us
We start by trying to diagnose the issue
We guide you through the process
We assist with submitting your claim
We stay with you until everything is resolved
You are supported from start to finish.
How to send product in for repair:
Packaging
Pack items securely. Do not send the Biomat in the suitcase/carry bag.
Call us
Call us for an RMA number and put it on the outside of the package and enclose return name, address and phone number.
Return Conditions
Item must have a tracking number. UPS or FedX numbers can be tracked. If sending via the U.S. Post Office, requesting delivery confirmation will enable tracking of your item. If sending via the U.S. Post Office, you may insure your item, but the insurance receipt cannot be used for tracking.
Repair time: Estimated 3 weeks from date of receipt.
Products Covered
Biomat 7000MX (all sizes), Biobelt 7000MX, Alkal-Life 7000sl, Bioacoustic Mat
First Year Warranty:
Full Protection & Replacement Support
During your first year, your product is covered by a full warranty.
First 2 Months (0–60 Days)
- No service fees
- No shipping fees
- Full replacement support
- We assist you every step of the way
Months 3–12
- No service or repair fees
- No handling fees
- You cover shipping to the service center
Once received, your unit is processed for replacement and returned to you.
The product must be returned during the first year to qualify for replacement
After Year 1
Lifetime Care Program
After your first year, your protection continues through the Lifetime Care Program.
This ensures that your product is protected for the long term.
If your unit stops working:
- You can receive a replacement mat
- You do not need to return your old unit
- You simply pay a reduced service cost
- Replacement is typically processed within 7–14 business days
Replacement includes the mat only (not cover, or carrying case)
What This Means for You
You are never left without options.
Instead of replacing your product at full cost, you always have access to a structured, reduced-cost replacement path.
This builds long-term confidence in your investment and ensures continued use of your product over time.
What Is Not Covered
This warranty does not cover damage or malfunction resulting from conditions beyond normal use or control, including:
- Improper use or failure to follow product instructions
- Improper installation or maintenance
- Accidental damage, abuse, or misuse
- Exposure to liquids, mold, mildew, or bodily fluids
- Rust or corrosion
- Environmental conditions or acts of nature
A valid purchase history from an authorized distributor is required to qualify for warranty or replacement services.
Need Help?
If your product isn’t working as expected, please reach out.
We’ll walk you through everything clearly and take care of the process with you.
To ensure we can fully support your request, this service is available for customers who have purchased through Biomat Health.
Please include your Biomat Health order number when submitting your request so we can assist you as quickly as possible. We can not provide this service for customers of other companies, thank you for your understanding.
Controller Replacement
(7000MX & 3000MX)
If your controller is not working as expected, the manufacturer provides a direct replacement process.
Richway & Fuji Bio Inc
1314 South King Street, Suite 520
Honolulu, Hawaii 96814
- A Return Authorization (RMA) is not required
- You do not need to contact the manufacturer in advance
- Write your name and shipping address on the outside of the box
- You may send your controller directly to the address above
Please include a note with the following information:
- Recipient name
- Recipient shipping address
- Contact information (in case there is a fee)
- A detailed description of the issue with the controller
7000MX Controller
When the manufacturer receives your controller, it will be replaced with a recalibrated unit.
3000MX Controller
Replacement is available at 50% of the current controller price. The manufacturer will contact you to collect payment.
Warranty Details and Repair Fees
How to send product in for repair
Repair Fees + Care Program
| Products | 3 Year Limited Warranty | Care Program | ||||
|---|---|---|---|---|---|---|
| 1–2 Months | 3 Months – 1 Year | 2nd Year | 3rd Year | 4th Year + | Cost to Ship Back Replacement Product | |
| Pillow | *FREE PICK UP | *SEND BY CUSTOMER |
Cost to REPAIR is 10% of current retail price. Customer pays to ship product back, but repaired item is returned at no cost. |
Cost to REPAIR is 20% of current retail price. Customer pays to ship product back, but repaired item is returned at no cost. |
Cost to REPLACE is 30% of current retail price. Customer pays to ship product back, but repaired item is returned at no cost. |
n/a |
| Biomat | *FREE REPAIR | *FREE REPAIR | $40 (USA) $60 (CAN) $40 (AK) |
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| Mini Biomat | *FREE RETURN | *FREE RETURN | $60 (USA) $80 (CAN) $80 (AK) |
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| Biomat Pro | $100 (USA) $140 (CAN) $100 (AK) |
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| Biomat Single | $160 (USA) $200 (CAN) $160 (AK) |
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| Biomat Queen | $220 (USA) $240 (CAN) $220 (AK) |
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| Biomat King | $240 (USA) $280 (CAN) $240 (AK) |
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| Bioacoustic Pro | $120 (USA) $220 (CAN) $120 (AK) |
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| Bioacoustic Single | $120 (USA) $220 (CAN) $120 (AK) |
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| Alkal-Life | $60 (USA) $60 (CAN) $60 (AK) |
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| Rejuvena | $30 | $30 | $126 Repair Fee | $30 (USA) $40 (AK) |
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Replacement Parts
| Mini Biomat | |
|---|---|
| Biomat Controller | $150 $0 Shipping |
| Cotton Pad | $80 $0 Shipping |
| Suitcase | $100 $0 Shipping |
| Biomat Professional (Massage Table Sized) | |
|---|---|
| Biomat Controller | $250 $0 Shipping |
| Cotton Pad | $120 $0 Shipping |
| Suitcase | $250 $0 Shipping |
| Single size Biomat | |
|---|---|
| Biomat Controller | $250 $0 Shipping |
| Cotton Pad | $150 $0 Shipping |
| Queen size Biomat | |
|---|---|
| Controller | $350 $0 Shipping |
| Cotton Pad | $200 $0 Shipping |
| King size Biomat | |
|---|---|
| Biomat Controller | $350 $0 Shipping |
| Cotton Pad | $250 $0 Shipping |
| Alkal-Life 7000sL | |
|---|---|
| Activated Carbon Replacement Filter | $120 $0 Shipping |
| Faucet Connector | $20 $10 Shipping |
| pH Tester (2 sets) | $20 $0 Shipping |
Testimonials
Our customers say
“I can’t thank you enough for all the information you provided. Your customer service before and after my purchases has been exceptional.
I invested in a Biomat Professional and later the BioAcoustic mat. Prevention is key when it comes to overall health. I truly believe that over the past 2yrs of usage, the combination of these two mats has played a key role in keeping my family’s health strong. My husband and 2 young children all love taking turns on the mat. When friends, or family, visit they are always encouraging others to experience our mats too. Thank you again for your unbelievable customer service and knowledge of these amazing products!
Highly recommend to everyone!
Hey Jennifer, this is Debra Schamel with Reborn Organics and I just wanted to send you a statement that the Biomat is working out fantastic here at Reborn Organics. Our clients love the therapy and it has been Doctor verified that Reborn Organics healing sessions have been helping our patients. Thanks you so much for all your help in making our dreams come true.
“I first experienced the Biomat at a health expo. After 10 minutes of laying on it I was amazed that it relieved my minor hip and knee pain that I’d been unable to find relief from after several different treatments including chiropractic and physical therapy. We opened a holistic skincare and cosmetics spa, I insisted we include the Biomat. Since using the Biomat regularly in conjunction with drinking alkaline ionized water, I have been pleasantly surprised at the improvement. I am so happy how much better I feel and how much more energy I now have. I look forward to sharing it with as many people as I can.”
"My wife and I are very active an exercise regularly. I am a dentist and because of the nature of my profession, many times I have lower back or neck pain. We both look forward to the 30-40 minutes we spend on the Biomat to help alleviate temporary aches and pains and in addition find that our energy level is rejuvenated. We highly endorse this product and recommend it to anyone who is very active or those suffering from temporary pain."
I am writing this letter of testimony, to share what the Bio-Mat has done for me. Using the Bio-Mat helped me to relax. By sharing the Bio-Mat with my friends, it eased their minor body aches and pains as well. I give a thoughtful thank you.
"As a researcher and promoter of quality health products, I am always searching for the most effective. Personally, I am very electro-magnetic sensitive, which limits my time and use of some wonderful products. What I found most interesting with the Amethyst Biomat is that it seems my core resistance to electro-magnetics is positively effected. I can go to the grocery store, use other electrical products, sit at the computer and even on the phone much longer than before."