WARRANTY

Products Covered:

All Biomats, Biobelt, Amethyst Pillow, Quantum Energy Pad, Quantum Energy Comforter, Alkal-Life 7000SL, Rejuvena 7000, Orgone Biomat, BioAcoustic Sound Healing Bed.

The manufacturer warrants the covered product to be free from defects and malfunctions at the time sold. “Defects” as used in this warranty, is defined as imperfections which impair or impede the function and use of the product.

How Long the Warranty Lasts:

There is a 1 year full warranty, and a 3 year limited warranty that comes with each product.  After the 3 years, there is a lifetime repair policy which allows you to replace or fix the units for a very small fee in our manufacturing facility.  You are also able to trade in the product at any time for 30% off towards a new product. The warranty begins with date of delivery. This warranty extends to the original purchaser only. Coverage terminates if you sell or otherwise transfer ownership.

What This Warranty Covers:

  • Biomat / Biobelt / BioAcoustic Mat / Amethyst Pillow: This warranty covers any defects or malfunctions in the electronic components, heating element, top cover replacement, pillow (stone) wrap replacement and carry case.
  • Quantum Energy Pad / Quantum Energy Comforter: This warranty covers any defects or malfunctions in the microfiber cover, internal cushion, comforter, and pillow case.
  • Alkal-Life: This warranty covers any defects or malfunctions in the main unit and accompanying parts.

If the manufacturer determines that such goods are defective, within the period of this warranty, they will repair or replace the parts free of charge for the first year. Repair or replacement for the second and third year requires a fee (see chart.) Repair or replacement is the sole and exclusive remedy available to the buyer, and shall constitute the fulfillment of all manufacturer obligations in respect to the goods furnished under this agreement.

What This Warranty Does Not Cover: This warranty does not cover abuse, misuse, natural disaster, insufficient or excessive electrical supply, ordinary wear, fading, failure to follow instructions and improper maintenance. The manufacturer shall not be liable for any incidental or consequential damages as a direct result of negligence or misuse. This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products, including but not limited to sales of such products on internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of the manufacturer.

Warranty Details and Repair Fees

To schedule a repair, please call us at 888-800-8630.

Repair Fees
3 Year Limited WarrantyPost Warranty
Products1-2 Months3 Months - 1 Year2nd Year3rd Year 4th Year +
RepairTop
Pillow

*FREE PICK UP

*FREE REPAIR

*FREE RETURN

*SEND BY CUSTOMER

*FREE REPAIR

*FREE RETURN

$30$30n/a$120
Biobelt$30$30$120$200
Mini Biomat$40$40$120$200
Biomat Pro$60$60$180$300
Biomat Single$100$100$180$400
Biomat Queen$130$130$240$600
Biomat King$160$160$300$800
QEP Pro$30$30$90
QEP Single$30$30$90
QEP Queen$40$40$120
QEP King$50$50$150
QEC King$50$50$150
Alkal-Life$40$40$240
Rejuvena$30$30$150
S-Filter1 year warranty

*Up to 2 months from the date of delivery, we will pick up the product, repair it and send it back to the customer at no charge.

*Three months to one year from the date of delivery, the customer is responsible for shipping the product back to the manufacturer and the repair fee is 100% free. The cost of shipping the product back to the customer is free.

*Repair service up to 3rd year covers: electronics, heating, top replacement.

*Fourth year and onwards: If a top replacement service is needed, there is a repair fee plus the cost of the top. (see chart)

How to send product in for repair:

  1. Pack items securely. Do not send the Biomat in the suitcase/carry bag.
  2. Call us for an RMA number and put it on the outside of the package and enclose return name, address and phone number.
  3. Item must have a tracking number. UPS or FedX numbers can be tracked. If sending via the U.S. Post Office, requesting delivery confirmation will enable tracking of your item. If sending via the U.S. Post Office, you may insure your item, but the insurance receipt cannot be used for tracking.

Repair time: Estimated 3 weeks from date of receipt.

REPLACEMENT PARTS

To order replacement parts, please call us at 888-800-8630.

ProductReplacement PartPriceShipping
Mini BiomatController$150$0
Cotton Pad$80$0
Suitcase$100$0
Biomat Professional (Massage Table Sized)Controller$250$0
Cotton Pad$120$0
Suitcase$250$0
Single size BiomatController$250$0
Cotton Pad$150$0
Queen size BiomatController$350$0
Cotton Pad$200$0
King size BiomatController$350$0
Cotton Pad$250$0
Alkal-Life 7000sLActivated Carbon Replacement Filter$120$0
Faucet Connector$20$10
pH Tester (2 sets)$20$0