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RETURNS

30-Day Risk-Free Returns

Shop with Confidence

If for any reason your order doesn’t meet your expectations, you may request a return within 30 days of delivery for a full refund.

Our Return Policy

How Returns Work:

A Return Authorization (RMA) must be requested before sending any item back

Returns must be received within two (2) weeks from the date the RMA was issued

Items should be returned in their original packaging and condition

Customers are responsible for return shipping costs, except in cases of defective or incorrect items

We recommend using a trackable shipping method, as items remain your responsibility until received

You do not need to return the quilted pad, that is yours to keep.

Once your return is received and inspected, your refund will be processed to your original payment method, typically within 5–10 business days.

If you are returning a Biomat of any size, you may keep the cotton cover that came with the Biomat as a complimentary gift.

Issues

Returns are not eligible after 30 days from the delivery date. If you are experiencing an issue beyond this window, please contact us for available support options.

If your order arrives damaged, defective, or incorrect, please contact us so we can help guide you through the next steps.

Your product is backed by a manufacturer-supported care program.

  • Within the first year: If your product is found to be defective, it may qualify for a replacement through the manufacturer’s warranty process.
  • After the first year: A lifetime care program may be available through the manufacturer, offering replacement options based on product age.

Our team is happy to assist you in navigating this process.

To qualify for returns or manufacturer support, products must be purchased through authorized channels. Items purchased from unauthorized or third-party resellers may not be eligible.

If you have questions about your order, returns, or product care, please reach out to our support team and we’ll guide you through the next steps.

Refund Policy

Refund Table
Days from Date of Delivery Refund
0-30 days from date of delivery 100%
After 30 days from date of delivery 0%

*Shipping costs to return products are paid by the customer as well as the shipping cost to you. For a complete list of shipping rates deducted from refund in a return, click here.

Please be advised that once the return is issued, it may take 5–10 business days for the amount to appear on your credit card. We will only return the amount to the credit card originally used in the order.

How to Return

Call Us

If you decide to return the product, please call us at 888-800-8630 and we will walk you through the return process. In addition to a phone call, it will expedite the process if you forward a copy of your invoice with the refund request. As it is time sensitive, please be sure to call as well.

Return Processing Timeline

Once you contact us and initiate the return, you can take another 7 days with the product and ship it the cheapest way so long as there is a tracking number. We need to have the package in our warehouse within 2 weeks of issuing the RMA number.

Return Conditions

All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

Call Us

If you decide to return the product, please call us at 888-800-8630 and we will walk you through the return process. In addition to a phone call, it will expedite the process if you forward a copy of your invoice with the refund request. As it is time sensitive, please be sure to call as well.

Return Processing Timeline

Once you contact us and initiate the return, you can take another 7 days with the product and ship it the cheapest way so long as there is a tracking number. We need to have the package in our warehouse within 2 weeks of issuing the RMA number.

Return Conditions

All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

Testimonials

Our customers say

“I can’t thank you enough for all the information you provided. Your customer service before and after my purchases has been exceptional.
I invested in a Biomat Professional and later the BioAcoustic mat. Prevention is key when it comes to overall health. I truly believe that over the past 2yrs of usage, the combination of these two mats has played a key role in keeping my family’s health strong. My husband and 2 young children all love taking turns on the mat. When friends, or family, visit they are always encouraging others to experience our mats too. Thank you again for your unbelievable customer service and knowledge of these amazing products!
Highly recommend to everyone!

– Brandy.B – Public Health Professional

Hey Jennifer, this is Debra Schamel with Reborn Organics and I just wanted to send you a statement that the Biomat is working out fantastic here at Reborn Organics.  Our clients love the therapy and it has been Doctor verified that Reborn Organics healing sessions have been helping our patients.  Thanks you so much for all your help in making our dreams come true.

– Deborah Schamel

“I first experienced the Biomat at a health expo. After 10 minutes of laying on it I was amazed that it relieved my minor hip and knee pain that I’d been unable to find relief from after several different treatments including chiropractic and physical therapy. We opened a holistic skincare and cosmetics spa, I insisted we include the Biomat. Since using the Biomat regularly in conjunction with drinking alkaline ionized water, I have been pleasantly surprised at the improvement. I am so happy how much better I feel and how much more energy I now have. I look forward to sharing it with as many people as I can.”

– Cynthia Cisneros, RPh

"My wife and I are very active an exercise regularly. I am a dentist and because of the nature of my profession, many times I have lower back or neck pain. We both look forward to the 30-40 minutes we spend on the Biomat to help alleviate temporary aches and pains and in addition find that our energy level is rejuvenated. We highly endorse this product and recommend it to anyone who is very active or those suffering from temporary pain."

– Miki & Dr. Steve Jarvie

I am writing this letter of testimony, to share what the Bio-Mat has done for me. Using the Bio-Mat helped me to relax.  By sharing the Bio-Mat with my friends, it eased their minor body aches and pains as well.  I give a thoughtful thank you.

– Efigenia Ventura

"As a researcher and promoter of quality health products, I am always searching for the most effective. Personally, I am very electro-magnetic sensitive, which limits my time and use of some wonderful products. What I found most interesting with the Amethyst Biomat is that it seems my core resistance to electro-magnetics is positively effected. I can go to the grocery store, use other electrical products, sit at the computer and even on the phone much longer than before."

– M. Arnold, MN.
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