We want you to be happy with your purchase and offer quality support with a real person (in the United States) to address any issues you might have if any.

Once payment is received, you may cancel your sales transaction without any penalty within 7 days after receipt of the products for a full refund or exchange.  After 7 days from the date you signed for the package, the percentage for the return amount lowers, so be sure to contact us within the first 7 days to make sure we can get you a FULL refund.  If you haven’t tried a Biomat before, you will definitely get a clear sense of how it is helping you within these 7 days, so don’t worry about not having enough time to make your final decision.

All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

Once you contact us and initiate the return, you can take another 7 days with the product and ship it the slowest, cheapest way so long as there is a tracking number.

If you decide to return the product, please call us at 888-800-8630 and we will walk you through the return process.

Refund Amount:

0-7 days from date of delivery 100%
8-14 days from date of delivery 70%
15 -30 days from date of delivery 50%
31 + days from date of delivery 0%
*Shipping costs to return products are paid by the customer.


For the life of the product, you may trade in your used product for 30% trade-in towards a new one!
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