fbpixel
Winter Sale CTA
“Holiday Sale!  Free Gifts with Order”

Returns

We want you to be happy with your purchase and offer quality support with a real person (in the United States) to address any issues you might have if any.  If you are not completely satisfied with your product, you may return it for a refund. 

Once payment is received, you may cancel your sales transaction without any penalty within 7 days after receipt of the products for a refund or exchange.  After 7 days from the date you signed for the package, the percentage for the return amount lowers, so be sure to contact us within the first 7 days to make sure we can get you a complete refund (minus the shipping.)

 If you haven’t tried a Biomat before, you will definitely get a clear sense of how it is helping you within these 7 days, so don’t worry about not having enough time to make your final decision.  Most of our customers feel a dramatic benefit within a couple of hours. 

All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

If you are returning a Biomat of any size, you may keep the cotton cover that came with the Biomat as a complimentary gift. 

Once you contact us and initiate the return, you can take another 7 days with the product and ship it the cheapest way so long as there is a tracking number.  We need to have the package in our warehouse within 2 weeks of issuing the RMA number. 

If you decide to return the product, please call us at 888-800-8630 and we will walk you through the return process.  In addition to a phone call, it will expedite the process if you forward a copy of your invoice with the refund request.  As it is time sensitive, please be sure to call as well. 

Refund Amount:

0-7 days from date of delivery 100%
8-14 days from date of delivery 70%
15 -30 days from date of delivery 50%
31 + days from date of delivery 0%

*Shipping costs to return products are paid by the customer as well as the shipping cost to you.  For a complete list of shipping rates deducted from refund in a return, click here.   

Please be advised that once the return is issued, it may take 5-10 business days for the amount to appear on your credit card.  We will only return the amount to the credit card originally used in the order. 

Trade-In

For the life of the product, you may trade in your used product for 30% trade-in discount towards a new one!

divider0
Scroll to Top