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Returns

Biomat Health Customer Care

 

We want you to feel confident in your purchase and supported every step of the way.

If for any reason your order doesn’t meet your expectations, you may request a return within 30 days of delivery for a full refund.

How Returns Work

  • A Return Authorization (RMA) must be requested before sending any item back
  • Returns must be received within two (2) weeks fromthe date the RMA was issued
  • Items should be returned in their original packaging and condition
  • Customers are responsible for return shipping costs, except in cases of defective or incorrectitems
  • We recommend using a trackable shipping method, as items remain your responsibility until received
  • You do not need to return the quilted pad, that is yours to keep. 

Once your return is received and inspected, your refund will be processed to your original payment method, typically within 5–10 business days.

After 30 Days

Returns are not eligible after 30 days from the delivery date. If you are experiencing an issue beyond this window, please contact us for available support options.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us so we can help guide you through the next steps.

Manufacturer Support & Care Program

Your product is backed by a manufacturer-supported care program.

  • Within the first year: If your product is found to be defective, it may qualify for a replacement through the manufacturer’s warranty process.
  • After the first year: A lifetime care program may be available through the manufacturer, offering replacement options based on product age.

Our team is happy to assist you in navigating this process.

Product Eligibility

To qualify for returns or manufacturer support, products must be purchased through authorized channels. Items purchased from unauthorized or third-party resellers may not be eligible.

Need Help?

If you have questions about your order, returns, or product care, please reach out to our support team and we’ll guide you through the next steps.

If you decide to return the product, please respond via email to the original invoice so we can locate your order, and we will walk you through the return process.  It will expedite the process if you leave a message on extension 3 of our toll free number 888-800-8630.   

Refund Amount:

0-30 days from date of delivery 100%
After 30 days from date of delivery 0%

*Shipping costs to return products are paid by the customer as well as the shipping cost to you.  For a complete list of shipping rates deducted from refund in a return, click here.   

Please be advised that once the return is issued, it may take 5-10 business days for the amount to appear on your credit card.  We will only return the amount to the credit card originally used in the order. 

 

biomat warranty lifetime care program

 

Warranty and Care Program Biomat

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"I had chronic aches and pains throughout my whole body and I was constantly exhausted; I was stuck in stress mode. Within three months of using the biomat, my aches and pains disappeared and I finally felt I that had caught up on the sleep that I had been craving. I had mental clarity. I was totally renewed, rejuvenated, and I could sustain my energy again. Now, when I jump on for 15 minutes, any imbalances or stresses in my body are resolved quickly. The biomat has truly saved my life."
Amber Leiv Monaghan, Maui, Hawaii
"I love my Biomat. I sleep on it all night. One hour at the top red and the rest of the night at one yellow. It has made HUGE changes in my health.My hands and feelt have always bothered me. Even with elevating them all night they would still be swollen every morning and would just get worse every day. Now- I wake up with my bones sticking out - like every other person. By the end of the day I may have some swelling but nothing like it used to be. I also have both hips replaced and a triple back fusion. The Biomat makes a HUGE difference in my pain level - pain free. LOVE IT."
C.L. Keswick, Va.
"Laying on the mat gave me a great deal of comfort….I feel relaxed…Walking on clouds….Amazing experience…The mat brought calm, relaxation and good feeling….I will recommend it to everyone….Try it once and you will not regret it…Thank you!"
Carmen Tomescu Vancouver, BC
"I have been suffering from chronic neck and back pain for over 3 years, after being involved in an accident with a semi. I went through 10 months of physical therapy, 3 MRI's, 4 EMG tests, 36 spinal injections, a trip to the emergency, and countless prescriptions for pain and nothing seemed to be working. I was becoming desperate and depressed until I was introduced to the Biomat. After only 2 months of using the Biomat I can now say that I am pain free. It is the only thing that has helped me not only with my pain, but with my attitude as well. I love my Biomat."
Rene McFadden
"As a researcher and promoter of quality health products, I am always searching for the most effective. Personally, I am very electro-magnetic sensitive, which limits my time and use of some wonderful products. What I found most interesting with the AMETHYST Biomat is that it seems my core resistance to electro-magnetics is becoming stronger. I can go to the grocery store, use other electrical products, sit at the computer and even on the phone much longer than before, which is a true God-send. Thank You!."
M. Arnold, MN.
I am writing this letter of testimony, to share what the Bio-Mat has done for me. Using the Bio-Mat helped to decrease body aches and other ailments like sore throat and muscle pains. I am also able to relax and sleep better at night. By sharing the Bio-Mat with my friends, it eased their body aches and pains as well. The Bio-Mat is a helpful way to relieve body ailments and I give a thoughtful thank you.
Efigenia Ventura
"My wife and I are very active an exercise regularly. I am a dentist and because of the nature of my profession, many times I have lower back or neck pain. We both look forward to the 30-40 minutes we spend on the Biomat to help alleviate aches and pains and in addition find that our energy level is rejuvenated. We highly endorse this product and recommend it to anyone who is very active or those suffering from chronic pain."
Miki & Dr. Steve Jarvie
“Until I first tried the Biomat in November 2005, I relied on physical therapy and analgesics to control the pain I endured from multiple injuries I suffered over 25 years as an ironworker. I was unable to move my head from side to side without turning my upper body. Every joint in my body ached. My sister had given me the Biomat and Alkal-Life water unit to use in September 2005, but I was skeptical. She finally convinced me to try the may for my pain for a week and report to her. Each day I seemed to be getting better. I started slow and easy as she recommended and at the end of the week I was doing an hour daily on the red setting. After a few days of this, I noticed that every injury I had suffered while working iron surfaced, then gradually disappeared. I also suffer from COPD and use oxygen tanks daily. After the first week, I decided to hook up the Alkal-Life water unit. I began with an 8.5 pH. Instantly, I felt my brain clear. I guess I was getting more oxygen. I have been using the Biomat a few times a week and drinking alkaline water daily. I am now pain free ( I no longer need physical therapy and analgesics ). I have more energy. I still require oxygen occasionally when I overexert myself. I used to feel “disabled” and useless. My life is now fuller than I imagined it could ever be at my age. The Biomat and Alkal-Life Water System have greatly improved my life.”
T. Traversie of Ridgeview, SD
“I first experienced the biomat at a health expo. After 10 minutes of laying on it I was amazed that it took away my hip and knee pain that I’d been unable to find relief from after several different treatments including chiropractic and physical therapy. As a pharmacist I was really impressed that it worked so much better than anything my traditional background had led me to. My experience stuck with me so when we opened a holistic skincare and cosmetics spa, I insisted we include the biomat. Since using the biomat regularly in conjunction with drinking alkaline ionized water, I have been pleasantly surprised at the improvement. I am so happy how much better I feel and how much more energy I now have. I look forward to sharing it with as many people as I can.”
Cynthia Cisneros, RPh
"Far infrared ray emitting Biomat increases blood circulation and oxygen supply to damaged tissues (aiding reduction of joint and muscle pain or sports injuries), promotes relaxation and comfort, induces sleep and relieves as shown in this case study."
Dr. George Grant
Hey Jennifer, this is Debra Schamel with Reborn Organics and I just wanted to send you a statement that the Biomat is working out fantastic here at Reborn Organics. Our clients love the therapy and it has been Doctor verified that Reborn Organics healing sessions has and is reducing cancer cells. Thanks you so much for all your help in making our dreams come true.
Deborah Schamel
"When I developed symptoms of COVID-19, I discovered that my Biomat was an ESSENTIAL part of my self-care and recovery plan. I started having COVID-19 symptoms three days after treating a patient that turned out to be COVID-19 positive. With my underlying health conditions, I was an at-risk individual. I experienced all the symptoms, including shortness of breath and chest pain and pressure. After resting on the Biomat, my lungs would feel clearer and move more freely. I could breathe easier, as if the "stuckness" in my chest was breaking up. The warmth felt wonderful when I had chills, warming me from neck to toes, and calming my nerves. When I'd experience headaches, a rest on the Biomat would clear the pain completely. The sensations of burning chest pain and pressure would also significantly lessen, and my kidneys ached less. When I slept on the Biomat, I would sleep more deeply, and I woke with more energy. My symptoms remained mild-moderate, and I never needed to be hospitalized. I was grateful to have our Biomat." Dr. Erika Fayina's center: https://chiyucenter.com/
Dr. Erika Fayina Marie, DACM
" I am a massage therapist and my hands were beginning to hurt when I would do treatments. Sometimes they would also swell up and it would hurt to bend my fingers. The Biomat has changed that. I use the Biomat on my patient and receive healing myself. I am also overweight. The Biomat has reduced my pain, swelling and stress. Can't get much better than that!"
Karol Barrow
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