Shipping Policy

How Shipping Works

Each product page has a tab for Shipping, and information regarding cost and options are outlined per product. International shipping is an estimate, and when you email us your exact address, we will reply with the exact cost.

While we do our best to get your packages out in a quick and efficient manner, we cannot guarantee the date and/or time of delivery due to the possibility of unforeseen circumstances. Any delivery dates provided by your UPS tracking email are estimates only. Packages come with insurance and require a signature to ensure the safety of your order.

Within the US, you have the option to ship via ground which takes about 7 – 10 business days. If you choose to expedite your order, it will have first priority in order processing and it will take as little as two and up to five days (but usually it arrives in 2-3 days.)

Our shipping carrier(s) usually do not ship on weekends or local holidays (even for expedited shipping), so the actual delivery date may differ from the estimated transit time. Certain shipments may be eligible for Saturday delivery depending on various factors. Please contact the shipping carrier for more information regarding your specific shipment.

Because of the high value of our products, your order may be delayed if the shipping address is different from the billing address. This additional processing time is used to help ensure the security of your credit card information.

Most items are shipped individually. These items include, but are not limited to: Biomat, Orgone Biomat, Bio-belt, BioAcoustic Mat, Pillow, Alkal-Life 7000sL, Quantum Energy Pad, BioAcoustic Mat, Aroma Stand.

*We do not ship to APO/FPO/PO Box addresses.

*We do not ship using third party accounts.

*We do not ship to freight forwarding companies and most private mailing service locations.

Occasionally, we must alter our shipping schedule due to holidays and/or unforeseen causes.

Change your Shipping/Pickup Options

Due to a high rise in fraud and package theft, any changes to deliveries must be done by contacting us directly.

Our shipping carriers are restricted from accepting changes to shipments from the recipient or other third parties. They will direct all recipients inquiring about a change to contact us directly. Please call during our normal business hours.

You may change your shipping/pickup options if your order has not begun processing.

USA (UPS shipments) ONLY – You may change some of your shipping/pickup options after your order has begun processing, but it may incur a fee (as listed below).

Change the shipping address within the same city/state. – $20 fee per item.
Change the shipping address to a different city/state. – Contact us for quote.
Designate an alternate date of delivery (within the allotted time frame provided by UPS) – $20 fee per item.
Hold for pick-up at UPS-designated Customer Center (max 5 business days). – Free of charge (must be picked up by deadline set by UPS).
Change the shipping address to a UPS Store Franchise other than the UPS-designated Customer Center. – Contact us for quote.

Back Ordered Items

If any item is out of stock, a notice will be posted to this website’s bulletin board. We will ship items as they become available.

Damaged, Defective, Incorrect, or Missing Items

If your order is damaged or defective upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI/order number or shipment tracking number ready upon claim request.

120 Volt and 220 Volt Items

120V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 100V~120V.

220V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 220V~240V.*

The BioAcoustic Mat and Rejuvena Facial Care System’s power adapter are a universal voltage with a US plug. An adapter will be necessary to use in other locations.

*In some cases, an adapter is necessary for the proper wall socket compatibility. (Richway does not provide the adapter).

Shipping Info By Region

UNITED STATES

Most items* are shipped from our Chicago, IL based warehouse facility, Arkman Logistics. Our warehouse facility is a “ship-out only” location and does not accept customer pickups or customer service inquiries.

Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order.

If you wish to waive the signature requirement, you must indicate this request on your order. Waiving the signature requirement releases all liability from our company in the event your package is lost or stolen after delivery.

Once your order has shipped, we are not able to remove the signature requirement due to the nature of our shipping carrier’s policies.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.

Our warehouse does not ship on Fridays, Saturdays, or Sundays.

Standard Orders – UNITED STATES

Any issues or changes which occur with the credit card, billing address, shipping address, placement, etc., may delay processing and shipping.

Shipping time: Up to 7-14 business days (excludes weekends, US/local holidays, and based on stock availability).

Expedited Orders – UNITED STATES

Any issues or changes which occur with the credit card, billing address, shipping address, placement, etc., may delay processing and shipping.

Shipping time: Somewhere between 2-5 business days (excludes weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 24 hours after credit card settlement, excluding weekends and US/local holidays.

Expedited orders must be received Monday-Friday (not including holidays) BEFORE 5:59am HST to be charged the same day and shipped the following business day.

Expedited orders received by Richway home office from Monday to Friday AFTER 5:59am HST will be charged the following business day and shipped the business day after.

Missed Deliveries – UNITED STATES

For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver the shipment to a UPS Access Point® location, where such shipment will be held for pickup. Requests for subsequent delivery attempts are subject to additional charges which will be assessed to the consignee. Call 1-800-742-5877 (1-800-PICK-UPS) for assistance with subsequent delivery attempts. If the shipment is not picked up by the allotted time stated on the tracking information, it will be returned to our warehouse. A re-ship fee will be assessed to re-ship the item(s).

For other shipments, at the discretion of UPS, if you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

Please contact 1-800-742-5877 (1-800-PICK-UPS) with your tracking number for more information regarding your specific shipment.

Refusal of Delivery – UNITED STATES

If you refuse delivery of any order, you are responsible for the original shipping charges. Upon refusal, it will be returned to our warehouse. Please notify us upon refusal. Upon receipt at our warehouse, you will receive a refund for the item and tax (if applicable).

Incorrect Delivery Address – UNITED STATES

If the delivery address provided at the time of order is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to our warehouse immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.

ALASKA

All orders shipping to Alaska are charged an additional fee per item. Please call us for a quote. Please have the full shipping address ready when inquiring for a quote.

HAWAIIAN ISLANDS

All orders being shipped to the Hawaiian Islands must include a 4.712% general excise tax.

OAHU – OFFICE PICKUP

All orders being picked up at the office in Honolulu, Hawaii must include a 4.712% general excise tax.

Orders for items that are in stock are usually available for pickup within the same day of credit card settlement excluding weekends and holidays.

CANADA

Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order.

Our shipping quote for Canada does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s Customs Department for estimates and more info regarding these fees.

Note: At this time, the Bio-belt, Mega Bio Cleanse 365, and Alpha Max 3.5 cannot be shipped to Canada.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.

Standard Orders – CANADA

Estimated shipping time: Up to 7-14 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 48 hours after credit card settlement, excluding weekends and US/local holidays.

Missed Deliveries – CANADA

If you miss the deadline to make arrangements for your missed shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to our warehouse. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.

Please contact UPS CANADA at 1-506-877-4877 with your tracking number for more information regarding your specific shipment.

Refusal of Delivery – CANADA

If you refuse delivery of any order, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to the US warehouse. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.

Incorrect Delivery Address – CANADA

If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.

MAINLAND CHINA

Please contact us for a price quote.

CVC/CCC regulations in PR China require a maximum temperature of 140°F/60°C, so Biomats shipping to China will have a temperature range of 77°F/25°C – 140°F/60°C.

Note: At this time, the Alkal-Life 7000SL Water Ionizing Unit, Bio-belt, BioAcoustic Mat, Alpha Max 3.5, and Detoxi Salt cannot be shipped to China.

For China shipments, the quotes provided for most items* include import fees such as customs/duty tax and VAT.

Most items are shipped using local carriers within the region. Shipping carrier may vary depending on item type and location.

*Items that do not include customs/duty tax and VAT in the shipping quote are for smaller packages such as Biomat Accessories, Alkal-Life Accessories, and the Rejuvena and its accessories. Import fees for these items are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

Standard Orders – CHINA

Shipping time: Up to 7-14 business days (excludes weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 5-7 business days after credit card settlement excluding weekends and US/local holidays.

Missed Deliveries – CHINA

At the discretion of the shipping carrier, if you are not available to receive your delivery, your shipment may be returned. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

ALL OTHER INTERNATIONAL LOCATIONS (excl. Canada, China)

Please contact us for price quote. Please have the destination address ready.

Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order.

For certain locations and items, an alternate carrier may be used.

Note: At this time, the Biomat and Bio-belt cannot be shipped to Europe.

Alpha Max 3.5 and Mega Bio Cleanse 365 cannot be shipped to locations outside of the United States.

The BioAcoustic Mat cannot be shipped to locations outside of North America.

Our shipping quote does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

With respect to each item for which import fees have been calculated, you authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item.

If you choose to designate an alternate carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item, we are no longer accountable for any issues that may arise.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.

Standard Orders – INTERNATIONAL LOCATIONS (excl. Canada, China)

Shipping time: Up to 14-21 business days (excludes weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to one week after credit card settlement excluding weekends, US/local holidays, and based on stock availability.

Missed Deliveries – INTERNATIONAL LOCATIONS (excl. Canada, China)

If you miss the deadline to plan for your missed shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to the warehouse. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.

Incorrect Delivery Address – INTERNATIONAL LOCATIONS (excl. Canada, China)

If the delivery address provided at the time of the order is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to the warehouse immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.

Testimonials

” I am a massage therapist and my hands were beginning to hurt when I would do treatments. Sometimes they would also swell up and it would hurt to bend my fingers. The Biomat has changed that. I use the Biomat on my patient and receive healing myself. I am also overweight. The Biomat has reduced my pain, swelling and stress. Can’t get much better than that!”

– Karol Barrow

“I had chronic aches and pains throughout my whole body and I was constantly exhausted; I was stuck in stress mode. Within three months of using the biomat, my aches and pains disappeared and I finally felt I that had caught up on the sleep that I had been craving. I had mental clarity. I was totally renewed, rejuvenated, and I could sustain my energy again. Now, when I jump on for 15 minutes, any imbalances or stresses in my body are resolved quickly. The biomat has truly saved my life.”

-Amber Leiv Monaghan, Maui, Hawaii

“I love my Biomat. I sleep on it all night. One hour at the top red and the rest of the night at one yellow. It has made HUGE changes in my health.My hands and feelt have always bothered me. Even with elevating them all night they would still be swollen every morning and would just get worse every day. Now- I wake up with my bones sticking out – like every other person. By the end of the day I may have some swelling but nothing like it used to be. I also have both hips replaced and a triple back fusion. The Biomat makes a HUGE difference in my pain level – pain free. LOVE IT.”

– C.L. Keswick, Va.

“Laying on the mat gave me a great deal of comfort….I feel relaxed…Walking on clouds….Amazing experience…The mat brought calm, relaxation and good feeling….I will recommend it to everyone….Try it once and you will not regret it…Thank you!”

– Carmen Tomescu Vancouver, BC

“As for me, I love it too. It was a wonderful tool to have access to at the Pain Clinic. I found that it gave me energy to get through day; short sessions (10-15 min.) on High Gold setting boosted my energy and eased the pain so that I was able to be present in class. It gives me hope for my future.”

– AnnMarie Follett, Victoria, BC

“I have been suffering from chronic neck and back pain for over 3 years, after being involved in an accident with a semi. I went through 10 months of physical therapy, 3 MRI’s, 4 EMG tests, 36 spinal injections, a trip to the emergency, and countless prescriptions for pain and nothing seemed to be working. I was becoming desperate and depressed until I was introduced to the Biomat. After only 2 months of using the Biomat I can now say that I am pain free. It is the only thing that has helped me not only with my pain, but with my attitude as well. I love my Biomat.”

– Rene McFadden

“As a researcher and promoter of quality health products, I am always searching for the most effective. Personally, I am very electro-magnetic sensitive, which limits my time and use of some wonderful products. What I found most interesting with the AMETHYST Biomat is that it seems my core resistance to electro-magnetics is becoming stronger. I can go to the grocery store, use other electrical products, sit at the computer and even on the phone much longer than before, which is a true God-send. Thank You!.”

– M. Arnold, MN.

I am writing this letter of testimony, to share what the Bio-Mat has done for me. Using the Bio-Mat helped to decrease body aches and other ailments like sore throat and muscle pains. I am also able to relax and sleep better at night. By sharing the Bio-Mat with my friends, it eased their body aches and pains as well. The Bio-Mat is a helpful way to relieve body ailments and I give a thoughtful thank you.

– Efigenia Ventura

“My wife and I are very active an exercise regularly. I am a dentist and because of the nature of my profession, many times I have lower back or neck pain. We both look forward to the 30-40 minutes we spend on the Biomat to help alleviate aches and pains and in addition find that our energy level is rejuvenated. We highly endorse this product and recommend it to anyone who is very active or those suffering from chronic pain.”

– Miki & Dr. Steve Jarvie

“I love my Bio-Mat! It’s great for aches, pains and a cozy, warm place to detoxify and visualize your perfect health.”

-Kris Carr

“Until I first tried the Biomat in November 2005, I relied on physical therapy and analgesics to control the pain I endured from multiple injuries I suffered over 25 years as an ironworker. I was unable to move my head from side to side without turning my upper body. Every joint in my body ached. My sister had given me the Biomat and Alkal-Life water unit to use in September 2005, but I was skeptical. She finally convinced me to try the may for my pain for a week and report to her. Each day I seemed to be getting better. I started slow and easy as she recommended and at the end of the week I was doing an hour daily on the red setting. After a few days of this, I noticed that every injury I had suffered while working iron surfaced, then gradually disappeared. I also suffer from COPD and use oxygen tanks daily. After the first week, I decided to hook up the Alkal-Life water unit. I began with an 8.5 pH. Instantly, I felt my brain clear. I guess I was getting more oxygen. I have been using the Biomat a few times a week and drinking alkaline water daily. I am now pain free ( I no longer need physical therapy and analgesics ). I have more energy. I still require oxygen occasionally when I overexert myself. I used to feel “disabled” and useless. My life is now fuller than I imagined it could ever be at my age. The Biomat and Alkal-Life Water System have greatly improved my life.”

– T. Traversie of Ridgeview, SD

“I first experienced the biomat at a health expo. After 10 minutes of laying on it I was amazed that it took away my hip and knee pain that I’d been unable to find relief from after several different treatments including chiropractic and physical therapy. As a pharmacist I was really impressed that it worked so much better than anything my traditional background had led me to. My experience stuck with me so when we opened a holistic skincare and cosmetics spa, I insisted we include the biomat. Since using the biomat regularly in conjunction with drinking alkaline ionized water, I have been pleasantly surprised at the improvement. I am so happy how much better I feel and how much more energy I now have. I look forward to sharing it with as many people as I can.”

-Cynthia Cisneros, RPh

“Far infrared ray emitting Biomat increases blood circulation and oxygen supply to damaged tissues (aiding reduction of joint and muscle pain or sports injuries), promotes relaxation and comfort, induces sleep and relieves as shown in this case study.”

-Dr. George Grant

Hey Jennifer, this is Debra Schamel with Reborn Organics and I just wanted to send you a statement that the Biomat is working out fantastic here at Reborn Organics. Our clients love the therapy and it has been Doctor verified that Reborn Organics healing sessions has and is reducing cancer cells. Thanks you so much for all your help in making our dreams come true.

Reborn Organics

RebornOrganics.com

– Deborah Schamel