2/9/21 Shipping Announcement: We are currently experiencing delays with the ports delivering items to our warehouse due to COVID surges and storms.
“The ports are experiencing an historic and sustained cargo surge, according to the Pacific Maritime Association, which represents shipping interests that rely on the twin hubs. It’s vital that we have as many ILWU members working as possible,” said PMA CEO Jim McKenna in a written statement. “The best way to ensure the continued reliable operation of America’s largest maritime gateway is by securing vaccinations for the men and women of the ILWU as quickly as we can.”
We have switched to shipping by air at this time, to try our best to get these products out to customers as soon as possible.
We apologize for any inconvenience this shipment delay has caused for you and we thank you for your understanding.
How Shipping Works
Each product page has a tab for Shipping, and information regarding cost and options are outlined per product. Shipping within the US and Canada are free. International shipping is an estimate, and when you email us your exact address, we will reply with the exact cost.
While we do our best to get your packages out in a quick and efficient manner, we cannot guarantee the date and/or time of delivery due to the possibility of unforeseen circumstances. Any delivery dates provided by your UPS tracking email are estimates only.
Packages come with insurance and require a signature to ensure the safety of your order.
Within the US, you have the option to ship via ground which takes about 7 – 10 business days. If you choose to expedite your order for an added fee, it will have first priority in order processing and it will take as little as two and up to five days (but usually it arrives in 2-3 days.)
Because of the high value of our products, your order may be delayed if the shipping address is different from the billing address. This additional processing time is used to help ensure the security of your credit card information.
Change your Shipping/Pickup Options
Back Ordered Items
If any item is out of stock, we will notify you via email.
Damaged, Defective, Incorrect, or Missing Items
If your order is damaged or defective upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your order number or shipment tracking number ready upon claim request.
120 Volt and 220 Volt Items
120V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 100V~120V which is used in US and Canada.
220V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 220V~240V* which is used internationally.
If you are uncertain which voltage your country uses, please make sure to check and order the appropriate voltage since our products are not dual voltage.
The BioAcoustic Mat’s power adapter IS a universal voltage with a US plug. An adapter will be necessary to use in other locations
*In some cases, an adapter is necessary for the proper wall socket compatibility. (We do not provide the adapter).
Shipping Info By Region
Getting Orders before Christmas
For orders to be received before Christmas (In the United States) :
Orders with STANDARD SHIPPING – submit by December 7, 2020
Orders with EXPEDITED SHIPPING – submit by December 14, 2020