Free shipping is offered to USA, Canada, and the EU (excludes the UK.)
How Shipping Works
Each product page has a tab for Shipping, and information regarding cost and options are outlined per product.
Regular shipping to the US, Canada, and Europe are free. International shipping to other zones is an estimate, and when you email us your exact address, we will reply with the exact cost.
If you place an order and select International Shipping estimate, you will not be charged until we quote the exact price and you confirm you agree to the total price.
While we do our best to get your packages out in a quick and efficient manner, we cannot guarantee the date and/or time of delivery due to the possibility of unforeseen circumstances. Any delivery dates provided by your UPS tracking email are estimates only.
The free shipping option usually takes about 7 – 10 business days.
** Packages come with insurance and require a signature to ensure the safety of your order.
Our shipping carrier(s) usually do not ship on weekends or local holidays (even for expedited shipping), so the actual delivery date may differ from the estimated transit time. Certain shipments may be eligible for Saturday delivery depending on various factors. Please contact the shipping carrier for more information regarding your specific shipment.
Expedited Shipping 3-5 days
For US customers only, you have the option to expedite your order for an extra fee. These orders are given top priority in order processing.
It will take as little as three and up to five days (but usually it arrives in 3-4 days (excluding holidays and weekends.)
**Orders with expedited shipping go out Monday – Friday.**
Expedited orders for items that are in stock are usually shipped within 24-48 hours of credit card settlement excluding weekends and holidays. Then it ships “2nd Day Air” with UPS. So between time to process and shipment, it usually ends up being 3-4 days, but it can take as long as 5 days.
For example, if you place an order at midnight on a Friday, it will not start processing time for the order until Monday. You would likely get it on Wednesday or Thursday the following week.
Our guarantee is to prioritize the express orders and ship them out as soon as possible, and expedite them with UPS, but we do not guarantee how many days it will arrive to you as there are many factors.
Different Billing and Shipping Addresses
Because of the high value of our products, your order may be delayed if the shipping address is different from the billing address. This additional processing time is used to help ensure the security of your credit card information.
Change your Shipping/Pickup Options
Change the shipping address within the same city/state. – $25 fee per item.
Designate an alternate date of delivery (within the allotted time frame provided by UPS) – $25 fee per item.
Back Ordered Items
If any item is out of stock, we will notify you via email.
Damaged, Defective, Incorrect, or Missing Items
If your order is damaged or defective upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your order number or shipment tracking number ready upon claim request.
120 Volt and 220 Volt Items
120V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 100V~120V which is used in US and Canada.
220V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 220V~240V* which is used internationally.
If you are uncertain which voltage your country uses, please make sure to check and order the appropriate voltage since our products are not dual voltage.
The BioAcoustic Mat’s power adapter IS a universal voltage with a US plug. An adapter will be necessary to use in other locations
*In some cases, an adapter is necessary for the proper wall socket compatibility. (We do not provide the adapter).
Shipping Info By Region
EU Countries charge a Value Added Tax (VAT), which is the an important tax in EU Countries, and as a result, the percentage charged is much higher than in the United States.
Getting Orders before Christmas
For orders to be received before Christmas (In the United States) :
Orders with STANDARD SHIPPING – submit by
Orders with EXPEDITED SHIPPING – submit by