For US orders only:
To ensure you receive your orders before Christmas, please submit your orders before these dates:
STANDARD Shipping – December 17*
EXPEDITED Shipping – December 14*
All orders shipped to US, Canada, Korea, or EU receive FREE SHIPPING.
**Orders with regular ground shipping go out Tuesday – Friday. Orders arrive in 7 – 14 business days (excluding weekends/holidays).**
The shipping services we use usually do not ship on Saturdays, Sundays and holidays (even for expedited shipping), so the actual delivery date may differ from the estimated transit time. Orders for items that are in stock are usually shipped within 48 hours of credit card settlement excluding weekends and holidays. We can not guarantee the date and/or time of delivery due to the possibility of unforeseen circumstances. Delivery dates provided are estimates only. Your order may be delayed if your shipping address is different from your billing address. This additional processing time is used to help ensure the security of your credit card information.
All items shipped via UPS require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the package is in transit to the warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to reship.
Once an order is charged/paid for, it must be shipped out for delivery within the delivery time-frame. We can not “hold” submitted orders for processing or delivery on a designated date. Order should be submitted with consideration to the processing and delivery times stated.
All items are shipped individually.
Deliveries cannot be made to APO/FPO/PO Box addresses.
Once your item has shipped, you will receive the UPS tracking information via email.
EXPEDITED SHIPPING 3-5 DAY (for US orders only)
**Orders with expedited shipping go out Monday – Friday.**
For US customers only, you have the option to expedite your order for an extra fee. These orders are given top priority in order processing.
Expedited orders for items that are in stock are usually shipped within 24-48 hours of credit card settlement excluding weekends and holidays. Then it ships 2-3 day with UPS. So between time to process and shipment, it usually ends up being 3-4 days, but it can take as long as 5 days. For example, if you place an order at midnight on a Friday, it will not start processing time for the order until Monday. You would likely get it on Wednesday or Thursday the following week.
Our guarantee is to prioritize the express orders and ship them out as soon as possible, and expedite them with UPS, but we do not guarantee how many days it will arrive to you as there are many factors.
All orders shipping to Alaska are charged an additional $25 per item.
All orders being shipping to the Hawaiian Islands must include a 4.712% general excise tax.
OAHU, – IN STORE PICKUP All orders being picked up at the warehouse in Oahu must include a 4.712% general excise tax. Orders for items that are in stock are usually available for pickup within the same day of credit card settlement excluding weekends and holidays.
The shipping quote for Canada does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.
INTERNATIONAL SHIPPING (EXPEDITED AIR)
Orders for items that are in stock are usually shipped within 48 hours of credit card settlement excluding weekends and holidays. Orders are shipped after credit card settlement. These orders typically ship out Tuesday through Friday. Estimates for international shipping are provided, but due to fluctuation in international rates, a representative will call you after you place your order to confirm the final shipping rate if it’s different than what is on the website.
EUROPE (EU only)
Products shipped to EU Countries will be free of charge, just like in the United States.
EU Countries charge a Value Added Tax (VAT), which is the an important tax in EU Countries, and as a result, the percentage charged is much higher than in the United States.
This VAT is 21%, however, it is a tax that must be paid whenever any transaction occurs in any country in Europe.
Therefore, when products are sold in Europe, VAT must be charged and the tax must be paid to the government every quarter. Additionally, a customs duty of 7% is applied. VAT and customs duties must be paid regardless of whether the product is shipped from the United States or within Europe. VAT in Europe is equivalent to the Sales Tax paid when purchasing goods in the United States.
VAT EXEMPTION: If the buyer is a company that holds a VAT license, then they do not need to pay the 21% VAT. Only in this case is the VAT exempt.
The chart below shows the amount that must be paid when ordering to Europe.