You’re Fully Supported From Day One.
When you purchase our products, you’re stepping into a system of long-term care and protection designed to support you for years to come.
If something ever goes wrong, you won’t be left figuring it out alone.
We help guide you through the entire process—from first issue to final resolution—so you always have clarity, support, and a path forward.
Here’s the breakdown so you understand how this works:
Products Covered:
Biomat 7000MX (all sizes), Biobelt 7000MX, Alkal-Life 7000sl, Bioacoustic Mat
First Year Warranty
Full Protection & Replacement Support
During your first year, your product is covered by a full warranty.
First 2 Months (0–60 Days)
- No service fees
- No shipping fees
- Full replacement support
- We assist you every step of the way
Months 3–12
- No service or repair fees
- No handling fees
- You cover shipping to the service center
Once received, your unit is processed for replacement and returned to you.
📌 The product must be returned during the first year to qualify for replacement
After Year 1
Lifetime Care Program
After your first year, your protection continues through the Lifetime Care Program.
This ensures that your product is protected for the long term.
If your unit stops working:
- You can receive a replacement mat
- You do not need to return your old unit
- You simply pay a reduced service cost
- Replacement is typically processed within 7–14 business days
📌 Replacement includes the mat only (not controller, cover, or carrying case)
What This Means for You
You are never left without options.
Instead of replacing your product at full cost, you always have access to a structured, reduced-cost replacement path.
This builds long-term confidence in your investment and ensures continued use of your product over time.
What Is Not Covered
This warranty does not cover damage or malfunction resulting from conditions beyond normal use or control, including:
- Improper use or failure to follow product instructions
- Improper installation or maintenance
- Accidental damage, abuse, or misuse
- Exposure to liquids, mold, mildew, or bodily fluids
- Rust or corrosion
- Environmental conditions or acts of nature
📌 A valid purchase history from an authorized distributor is required to qualify for warranty or replacement services.
How We Support You
Most companies direct you to a manufacturer to work out a problem.
We take a different approach.
If something happens:
- You contact us
- We start by trying to diagnose the issue
- We guide you through the process
- We assist with submitting your claim
- We stay with you until everything is resolved
You are supported from start to finish.
How to send product in for repair:
- Pack items securely. Do not send the Biomat in the suitcase/carry bag.
- Call us for an RMA number and put it on the outside of the package and enclose return name, address and phone number.
- Item must have a tracking number. UPS or FedX numbers can be tracked. If sending via the U.S. Post Office, requesting delivery confirmation will enable tracking of your item. If sending via the U.S. Post Office, you may insure your item, but the insurance receipt cannot be used for tracking.
Repair time: Estimated 3 weeks from date of receipt.
Need Help?
If your product isn’t working as expected, please reach out.
We’ll walk you through everything clearly and take care of the process with you.
To ensure we can fully support your request, this service is available for customers who have purchased through Biomat Health.
Please include your Biomat Health order number when submitting your request so we can assist you as quickly as possible. We can not provide this service for customers of other companies, thank you for your understanding.
Please visit the Warranty page for complete info.
