Shipping Policy
Free Shipping
Free shipping is offered to USA and Canada. Typically items arrive in 7-10 business days via UPS.
How Shipping Works
Each product page has a tab for Shipping, and information regarding cost and options are outlined per product.
Regular ground shipping to the US and Canada are free.
Outside the US and Canada, shipping rates are provided in the drop down menu at checkout.
We ship worldwide. Please see below for more information per country.
International shipping can not be calculated until we have your shipping address and product order. You may contact us beforehand via the contact form if you would like an international shipping quote before placing your order. At checkout the shipping amount will say $0, and we will reply with the actual shipping amount before we process your order and charge your credit card. Once you are quoted the shipping price you will still have the option to decline the order if you are not satisfied. Once you approve the shipping cost, we will proceed with your order.
While we do our best to get your packages out in a quick and efficient manner, we cannot guarantee the date and/or time of delivery due to the possibility of unforeseen circumstances. Any delivery dates provided by your UPS tracking email are estimates only.
* Packages come with insurance and require a signature to ensure the safety of your order. You can elect to remove the signature requirement, but you will also be removing the insurance protection and will be responsible if anything happens or the package does not arrive.
Alternatively, if you can’t be home for a signature, you can choose to have your package delivered to the nearest UPS access point and pick up your order at your convenience. Please put that in the notes of your order.
Expedited Shipping 3-5 days
For US customers only, you have the option to expedite your order for an extra fee. These orders are given top priority in order processing.
It will take as little as three and up to five days (but usually it arrives in 3-4 days (excluding holidays and weekends.)
**Orders with expedited shipping go out Monday – Friday.**
Expedited orders for items that are in stock are usually shipped within 24-48 hours of credit card settlement excluding weekends and holidays. Then it ships “2nd Day Air” with UPS. So between time to process and shipment, it usually ends up being 3-4 days, but it can take as long as 5 days.
For example, if you place an order at midnight on a Friday, it will not start processing time for the order until Monday. You would likely get it on Wednesday or Thursday the following week.
Our guarantee is to prioritize the express orders and ship them out as soon as possible, and expedite them with UPS, but we do not guarantee how many days it will arrive to you as there are many factors
Different Billing and Shipping Addresses
Because of the high value of our products, your order may be delayed if the shipping address is different from the billing address. This additional processing time is used to help ensure the security of your credit card information.
Shipping Conditions
Change your Shipping/Pickup Options
Change the shipping address within the same city/state. – $25 fee per item.
Designate an alternate date of delivery (within the allotted time frame provided by UPS) – $25 fee per item.
Back Ordered Items
If any item is out of stock, we will notify you via email.
Damaged, Defective, Incorrect, or Missing Items
If your order is damaged or defective upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your order number or shipment tracking number ready upon claim request.
120 Volt and 220 Volt Items
120V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 100V~120V which is used in US and Canada.
220V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 220V~240V* which is used internationally.
If you are uncertain which voltage your country uses, please make sure to check and order the appropriate voltage since our products are not dual voltage.
The BioAcoustic Mat’s power adapter IS a universal voltage with a US plug. An adapter will be necessary to use in other locations
*In some cases, an adapter is necessary for the proper wall socket compatibility. (We do not provide the adapter).
Where Products Ship From
- Richway & Fuji Bio Inc : The majority of orders in US are processed through the Richway USA office located in Honululu, Hawaii. This is the head office for North America. All North American repairs are processed here. Orders going to North America, South America, and Africa are shipped from the warehouse called Arkman Logistics in Illinois, USA. The warehouse is not open to the public but it is possible to pick up products in the Hawaii office.
- Shaoxing Richway Trading Co., Ltd, China: Orders to destinations in China are shipped from the Chinese office
- Richway & Life Japan Corporation: Orders for Japan are processed and shipped from the Japanese office.
- Australia: Richway has a warehouse in Brisbane, Australia, which ships the most popular products like the Professional and Mini Biomat. The warehouse is not open to the public.
- Europe: Richway has a distribution center in Amsterdam, Netherlands. It is only a warehouse and not open to the public.
Shipping Info By Region
SHIPPING TO CANADA
Effective immediately, all orders shipped to Canada are sent via UPS Worldwide Expedited service.
Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, UPS will provide instructions regarding pickup or additional delivery arrangements.
UPS Worldwide Expedited includes routine customs entry preparation in the transportation cost, helping reduce unexpected customs brokerage charges that may occur with UPS Standard service.
The applicable UPS Worldwide Expedited shipping fee will be calculated and added separately to all Canadian orders.
Please note that Canadian GST/HST, PST, customs duties, disbursement fees, and any non-routine or shipment-specific customs-clearance charges are not included in the shipping fee and remain the responsibility of the recipient. These charges, when applicable, are determined by Canadian customs authorities and/or the shipping carrier and may be due upon delivery.
For additional information or estimates regarding taxes, duties, or other import charges, please contact the appropriate Canadian customs authority.
Note: At this time, the Bio-Belt, Mega Bio Cleanse 365, and Alpha Max 3.5 cannot be shipped to Canada.
*Certain low-value, smaller-sized items may be shipped via USPS. These may include brochures, flyers, and other printed materials.
STANDARD ORDERS – CANADA
Estimated shipping time: Up to 7–14 business days. This estimate excludes unforeseen customs-clearance delays, weekends, U.S. and local holidays, and is subject to product availability.
Orders for in-stock items are usually dispatched within 48 hours after credit card settlement, excluding weekends and U.S./local holidays.
MISSED DELIVERIES – CANADA
For residential deliveries, and where available, UPS may, at its discretion, deliver the shipment to a UPS Access Point® location after the first delivery attempt. The shipment will then be held for pickup.
Requests for additional delivery attempts may be subject to additional charges assessed to the recipient. For assistance with subsequent delivery attempts, call UPS at 1-800-742-5877 (1-800-PICK-UPS).
If the shipment is not picked up within the allotted time shown in the tracking information, it will be returned to our warehouse. A re-shipping fee will apply if you would still like to receive the order.
For other shipments, if you are not available on the first delivery attempt, UPS may leave a notice with instructions for receiving your order. UPS may make up to three delivery attempts before returning the shipment to the warehouse.
If a shipment is already in transit back to our warehouse and you would still like to receive your order, you will be responsible for the applicable shipping fee to re-ship the item(s).
For information regarding your specific shipment, please contact UPS Canada at 1-506-877-4877 and have your tracking number available.
If you miss the deadline to make arrangements for a missed shipment and the package is returned, you are responsible for the original shipping charges, any applicable taxes, duties, disbursement fees, customs-clearance charges, or other import fees incurred on the shipment, and the cost of returning the package to our warehouse.
Once the returned item is received at our warehouse, a refund will be issued for the item. Any applicable import fees and return-shipping costs will be deducted from the item refund.
REFUSAL OF DELIVERY – CANADA
If you refuse delivery of an order, you are responsible for the original shipping charges, any applicable taxes, duties, disbursement fees, customs-clearance charges, or other import fees incurred on the shipment, and the cost of returning the package to the U.S. warehouse.
Once the returned item is received at our warehouse, a refund will be issued for the item. Any applicable import fees and return-shipping costs will be deducted from the item refund.
INCORRECT DELIVERY ADDRESS – CANADA
If the delivery address provided for your order is incorrect and the order has already shipped, the shipping carrier may assess an address-correction fee for any requested changes.
If an address error is not corrected before the carrier’s first delivery attempt, the shipment may be returned to the warehouse. Re-shipping fees will apply if the order needs to be sent again.
The shipping carrier may not be able to hold a package for address correction after a delivery attempt has already been made.
Our warehouse for the European region is located in the Netherlands. Products shipped to EU Countries have a new low handling fee and free shipping. If your unit was shipped from the Netherlands, it can be returned to the Netherlands. If it shipped from elsewhere, it will need to be returned to the same warehouse of origin. European countries charge a Value Added Tax (VAT) which must be added to your handling total and as a result, the final cost is higher than in the United States.
This VAT ranges from 19-27% depending on the country. It is a tax that must be paid whenever any transaction occurs in any country in Europe. To check current rates per country, see TaxFoundation.org. Latest rates found here. When products are sold in the EU, VAT must be charged with the order and the tax must be paid to the government every quarter.
VAT must be paid regardless of whether the product is shipped from the United States or within Europe. VAT in Europe is equivalent to the sales tax paid when purchasing goods in the United States. European countries that are not in the EU may still charge a VAT but that will be managed by the customer, not by our shipping department.
VAT EXEMPTION: If the buyer is a company that holds a VAT license, then they do not need to pay the VAT. Only in this case is the VAT exempt. Please let us know if you are VAT exempt when placing the order in the comments section. We will ask you for documentation and will remove the VAT fee from your final invoice.
CREDIT CARD ORDERS: To prevent delays, please let your credit card company know of your order, as it will be charged from the US and often this triggers a decline in European credit cards. This can be resolved by advising them of the charge upfront. EU COUNTRIES: The chart below shows an example of how shipping to EU countries will be billed. During checkout, it will give you an estimate because the VAT changes per country. In the final invoice, your VAT will be adjusted to your country.
NON- EU EUROPEAN COUNTRIES:
If you live in a non EU country in Europe (such as the UK), you will be billed differently. The shipping rate is not subsidized so you will pay for shipping AND handling. You will also be responsible for paying any other taxes your country imposes such as VAT and customs fees. We will only charge you the shipping and handling rate to your address, unlike EU countries where we also manage and charge the VAT.
