Products Covered:
Biomat 7000MX (all sizes), Biobelt 7000MX, Amethyst Pillow, Quantum Energy Pad, Quantum Energy Comforter, Alkal-Life 7000SL, Rejuvena 7000
The manufacturer warrants the covered far infrared product to be free from defects and malfunctions at the time sold. “Defects” as used in this warranty, is defined as imperfections which impair or impede the function and use of the product.
How Long the Warranty Lasts for this Infrared Sauna Mat:
This warranty lasts 3 years from the date of delivery for this FIR mat. This warranty extends to the original purchaser only. The infrared sauna mat coverage terminates if you sell or otherwise transfer ownership.
What This Warranty Covers:
- Biomat / Orgone Biomat / Biobelt / Amethyst Pillow: This warranty covers any defects or malfunctions in the electronic components, heating element, top cover replacement, pillow (stone) wrap replacement and carry case.
- Quantum Energy Pad / Quantum Energy Comforter: This warranty covers any defects or malfunctions in the microfiber cover, internal cushion, comforter, and pillow case.
- Alkal-Life: This warranty covers any defects or malfunctions in the main unit and accompanying parts.
- Rejuvena: This warranty covers any defects or malfunctions in the main unit, adapter, and USB charger.
If the manufacturer determines that such goods are defective, within the period of this warranty, they will repair or replace the parts free of charge for the first year. Repair or replacement for the second and third year requires a fee (see chart.) Repair or replacement is the sole and exclusive remedy available to the buyer, and shall constitute the fulfillment of all manufacturer obligations in respect to the goods furnished under this agreement.
What This Warranty Does Not Cover:
This warranty does not cover abuse, misuse, natural disaster, insufficient or excessive electrical supply, ordinary wear, fading, failure to follow instructions and improper maintenance. The manufacturer shall not be liable for any incidental or consequential damages as a direct result of negligence or misuse. This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products, including but not limited to sales of such products on internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of the manufacturer.
Warranty Details and Repair Fees
To schedule a repair, please call us at 888-800-8630.
Amethyst Biomat Warranty Chart
| Repair Fees |
|
3 Year Limited Warranty |
Post Warranty |
| Products |
1-2 Months |
3 Months – 1 Year |
2nd Year |
3rd Year |
4th Year + |
|
|
|
|
|
Repair |
Top |
| Pillow |
*FREE PICK UP
*FREE REPAIR
*FREE RETURN
|
*SEND BY CUSTOMER
*FREE REPAIR
*FREE RETURN
|
$30 |
$30 |
n/a |
$120 |
| Biobelt |
$30 |
$30 |
$120 |
$200 |
| Mini Biomat |
$40 |
$40 |
$120 |
$200 |
| Biomat Pro |
$60 |
$60 |
$180 |
$300 |
| Biomat Single |
$100 |
$100 |
$180 |
$400 |
| Biomat Queen |
$130 |
$130 |
$240 |
$600 |
| Biomat King |
$160 |
$160 |
$300 |
$800 |
| QEP Pro |
$30 |
$30 |
$90 |
|
| QEP Single |
$30 |
$30 |
$90 |
| QEP Queen |
$40 |
$40 |
$120 |
| QEP King |
$50 |
$50 |
$150 |
| QEC King |
$50 |
$50 |
$150 |
| Alkal-Life |
$40 |
$40 |
$240 |
| Rejuvena |
$30 |
$30 |
$150 |
| S-Filter |
1 year warranty |
|
|
*Up to 2 months from the date of delivery, we will pick up the product, repair it and send it back to the customer at no charge.
*Three months to one year from the date of delivery, the customer is responsible for shipping the product back to the manufacturer and the repair fee is 100% free. The cost of shipping the product back to the customer is free.
*Repair service up to 3rd year covers: electronics, heating, top replacement.
*Fourth year and onwards: If a top replacement service is needed, there is a repair fee plus the cost of the top. (see chart)
How to send product in for repair:
- Pack items securely. Do not send the Richway Biomat 7000 in the suitcase/carry bag.
- Call us for an RMA number and put it on the outside of the package and enclose return name, address and phone number.
- Item must have a tracking number. UPS or FedX numbers can be tracked. If sending via the U.S. Post Office, requesting delivery confirmation will enable tracking of your item. If sending via the U.S. Post Office, you may insure your item, but the insurance receipt cannot be used for tracking.
Repair time: Estimated 3 weeks from date of receipt.
REPLACEMENT PARTS
To order replacement parts, please call us at 888-800-8630.
| Product |
Replacement Part |
Price |
Shipping |
| Mini Biomat |
Controller |
$80 |
$20 |
| Cotton Pad |
$60 |
$10 |
| Travel Bag |
$60 |
$30 |
| Biomat Professional (Massage Table Sized) |
Controller |
$200 |
$20 |
| Cotton Pad |
$100 |
$20 |
| Travel Bag |
$200 |
$60 |
| Single size Biomat |
Controller |
$200 |
$20 |
| Cotton Pad |
$100 |
$20 |
| Queen size Biomat |
Controller |
$250 |
$20 |
| Cotton Pad |
$120 |
$30 |
| King size Biomat |
Controller |
$250 |
$20 |
| Cotton Pad |
$150 |
$30 |
| Alkal-Life 7000sL |
Activated Carbon Replacement Filter |
$120 |
$15 |
| Faucet Connector |
$20 |
$10 |
| pH Tester (2 sets) |
$20 |
$0 |
| A-1 Alkaline Travel Flask |
Filter |
$60 |
$10 |
| Flask Travel Bag |
$40 |
$10 |
