Our Return Policy
Shop with Confidence
We want you to be happy with your purchase and offer quality support with a real person (in the United States) to address any issues you might have if any. If you are not completely satisfied with your product, you may return it for a refund.
If you haven’t tried a Biomat before, you will definitely get a clear sense of how it is helping you within these 7 days, so don’t worry about not having enough time to make your final decision. Most of our customers feel a dramatic benefit within a couple of hours.
If you are returning a Biomat of any size, you may keep the cotton cover that came with the Biomat as a complimentary gift.
Refund Timeline & Policy
Once payment is received, you may cancel your sales transaction without any penalty within 7 days after receipt of the products for a refund or exchange. After 7 days from the date you signed for the package, the percentage for the return amount lowers, so be sure to contact us within the first 7 days to make sure we can get you a complete refund (minus the shipping.)
| Days from Date of Delivery | Refund |
|---|---|
| 0–7 days from date of delivery | 100% |
| 8–14 days from date of delivery | 70% |
| 15–30 days from date of delivery | 50% |
| 31+ days from date of delivery | 0% |
*Shipping costs to return products are paid by the customer as well as the shipping cost to you. For a complete list of shipping rates deducted from refund in a return, click here.